Smart & Proactive
Student Support

Get instant answers to your questions, track support tickets, and connect with the right department - all in one place.

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Student Support

How It Works

Smart support system designed for students

1. Search First

Type your question and get instant answers from our knowledge base

2. Create Ticket

If not resolved, create a support ticket with one click

3. Track Progress

Monitor your ticket status with real-time updates

4. Get Resolution

Receive solutions within SLA timeframe

1
Active Students
10
Knowledge Articles
0%
Resolution Rate
24h
Avg Response

Support Departments

Connect with the right team for your query

Registration
Student ID & Info
Finance
Fees & Payments
IT Support
LMS & Technical
Exam Unit
Exams & Results
Postal
Certificates
Central Hub
Management

Frequently Asked Questions

Your Register No is provided during enrollment. You can find it on your student portal dashboard. Click here to access: [Student Portal Link]
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Log into the student portal and navigate to Profile > Edit Information. Changes require approval within 48 hours.
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University Bank Account: Account Name: University of Colombo, Account No: 1234567890, Bank: BOC, Branch: Main Branch
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Receipts are sent to your registered email and available in the student portal under "Payment History".
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Click the "Reset Password" link on the login page. A reset link will be sent to your registered email. If not received, contact IT Support.
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Try these steps: 1. Clear browser cache 2. Use Chrome/Firefox 3. Disable VPN. If issue persists, contact IT Support with screenshot.
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Current semester deadline: 2025-03-15. Late applications accepted with penalty until 2025-03-20.
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Email your exam details to exam@university.edu within 14 days of result publication. Include your Register No and Subject Code.
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What Students Say

Trusted by thousands of students

"Got my LMS password reset within 2 hours! Amazing support system."

- Kamal Perera
Computer Science

"The FAQ section answered most of my questions. Saved me so much time!"

- Nimali Silva
Business Administration

"Tracked my certificate delivery easily with the tracking system."

- Amila Rathnayake
Engineering

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